Junior Customer Support Executive

Salary: £25.000-£30.000 per annum, depending on experience
Location: Bristol City Centre (Hybrid working with 2-3 days office required)

Please note we are only looking at candidates who are based in an easily commutable distance to Bristol and do not require visa sponsorship of any kind nor will need one in the future. 

About Fathom

Fathom is a leader in the climate and flood risk intelligence space. Working at the forefront of climate data and analysis, our data is used by leaders in engineering, international development, finance, government, insurance and NGOs. This is an exciting time to work within the ever-changing, fast-paced climate risk space. Fathom recently joined the Swiss Re group, furthering its vision of becoming the gold standard in the provision of flood risk intelligence.

About the role

We are looking for a proactive individual who is excited to start their career within customer success. You will be the first point of contact for our clients, helping them navigate our products and services, and supporting the wider customer success team. Your role will involve generating and delivering sample data, providing ongoing support, and solving or triaging any technical questions clients may have. You will be instrumental in translating complex data into simple, understandable concepts, ensuring our clients can make the most out of our data.

The ideal candidate will have either relevant experience in a python / geospatial / technical customer success role, or have a relevant degree (GIS / computer science / geography or similar). 

Responsibilities:

• Address customer inquiries and provide timely solutions.

• Collaborate with the Customer Success team to develop best practices and workflows.

• Generate bespoke data and map imagery for clients and prospects, or for internal use by the Sales and Marketing teams.

• Maintain accurate records of customer interactions in our CRM system.

• Gather customer feedback to help improve our services and products.

• Participate in team meetings and contribute to project discussions.

Skills and Experience:

• We welcome recent graduates or entry-level candidates with limited experience

• Ability and willingness to communicate effectively with customers.

• Strong communication and interpersonal skills.

• Curious, pro-active, problem-solving mindset with a keen attention to detail.

• Willingness to learn and adapt in a fast-paced environment.

• Familiarity with programming languages, ideally Python.

• Experience using GIS technologies, ideally QGIS, and a good understanding of geospatial data formats.

• A degree in GIS, Geography, or a related field would be advantageous.

• You must live in an easily commutable distance to Bristol and have right to work here (we are not able to provide sponsorship for this role)